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Caregiver Staffing

Is a big part of the quality of care a resident receives. Staffing ratios vary from big to small facilities. Most larger facilities manage a ratio of 12:1 (twelve residents to one caregiver). This model restricts the amount of time and as a result the amount of care provided. Higher level of care residents can not be cared for properly and as a result, certain daily living needs are forgotten. Also this ratio leads to lack of attention and results in a higher frequency of falls.

Loving Care is a smaller facility with a higher skill set than most small facilities. We maintain a ratio of 3:1.

Caregiver Training

All of our caregivers are trained routinely in dementia care, wound care, continent care, and first aid certified. Training is a very big part of Loving Care. We conduct regular in-service meetings with our staff and our nurse. All staff receive 14 hours of initial training before being allowed to care for residents. During the time, they shadow supervisors. This is done within the first 5 days. In comparison to state regulations which require 14 hours the first 30days.

Small care facilities are generally not known for a high skill set. They are predominantly a babysitting service. We are differ from other small care facilities by the skill set of our staff and management. We have 2 administrators on staff with 24/7 coverage by one. We have 7 medication technician. Volunteer coordinator, Full time Nurse on staff and on call.

Our Caregiver Staff

Our staff is headed by our Administrator, Reina. Six years as a certified administrator and licensed by the State of California. Reina is medication technician as well and has been instrumental in developing our caregiver training program. Reina has been with the company since the beginning. She handles doctor’s appointments, works very closely with families and often times is thought of as part of their family. She works with the insurance companies. Oversees all medication and well as working very closely with all hospice nurses. Reina handles all the pre assessments of prospective families. She is out in the community regularly and has become the face of Loving Care. Reina has been on call for 24/7 for the past 6 years. All calls go through her regarding resident change of conditions, family issues any medication given after hours through out the night.

Our caregivers are managed by Lucia. Lucia has been with Loving Care for 4 years. Lucy oversees the quality of the care by caregivers on a daily basis. She works with care plans and staff scheduling. With her assistant she oversees all inventory and shopping for meals and resident supplies. Lucy is also a medication technician and manages the communication between caregivers and shift leaders. She a great deal of family contact and listens to their needs and concerns.

Why 24-Hour Awake Staff?

Our complete care does not stop when the lights go out. Residents need care all the time.

Awake staff at night is an important part of continuing care for residents. An awake staff allows us the ability to accept a resident who wanders at night and is awake. Something most care facilities shy away from.  During the night we toilet and change those residents who are incontinent. This is important because rashes and infections happen from too much moisture for long periods of time and leads to skin breakdown and discomfort.

Medications schedules can be maintained. The facility can be cleaned at night, which is difficult during the day with all of the activity. Laundry is done at night so fresh sheets and linens are always available. Staff can change sheets if necessary at night to assure resident is dry and comfortable.

  • “I know you hear this frequently but when our loved ones are at a distance it is very reassuring to know they are in such good hands. We...feel completely at ease knowing you are taking the best care of [Name is privacy protected]...”


  • “Thank you for all the L&C given to my father this year. I am so grateful for all of you. May the new year be blessed by God.”


  • “Thanks so much for keeping us in the loop. It is so good to know that you are in charge of [Name is privacy protected] comfort and care. Your homes are appropriately called Loving Care for that's what you seem to offer every step of the way. (I would suggest you add Efficient Loving Care.) Looking forward to seeing you [for our loved one's move in] . All the best, [privacy protected] ”